What is Microsoft Dynamics 365?
Microsoft Dynamics 365 is a cloud-based suite of business applications designed to help organizations manage various aspects of their operations, including customer relationship management (CRM) and enterprise resource planning (ERP). It combines data, business logic, and applications to streamline processes, enhance customer engagement, and improve decision-making. Dynamics 365 is modular, allowing businesses to choose and integrate specific applications tailored to their needs, such as Sales, Marketing, Customer Service, Finance, Supply Chain Management, and more.
Benefits of Microsoft Dynamics 365:
- Unified Platform: Combines CRM and ERP capabilities in one platform, providing a comprehensive view of customer interactions and business processes.
- Scalability: As a cloud-based solution, Dynamics 365 can easily scale with your business, accommodating growth and changing needs without significant infrastructure investment.
- Improved Customer Insights: Advanced analytics and AI-driven insights help organizations better understand customer behavior, preferences, and trends, leading to enhanced decision-making.
- Customization and Flexibility: Businesses can customize applications and workflows to fit their specific requirements, ensuring a tailored solution that aligns with operational needs.
- Enhanced Collaboration: Integration with Microsoft 365 (formerly Office 365) and other Microsoft tools facilitates seamless collaboration among teams, improving productivity and communication.
Why Choose Ignitesofttech?
- Real-Time Training from Experienced Professionals
- Daily Recorded Sessions
- Ongoing Technical Support After Course Completion
- Hands-On Project Implementation
- 100% Real-World Projects and Use Cases
- Curriculum Reflecting the Latest Industry Trends
Course Curriculum
• Overview of Dynamics 365 • Understanding Cloud Computing and SaaS • Dynamics 365 Modules: Sales, Customer Service, Field Service, Marketing, and Finance • Licensing and Deployment Options
• User Interface Overview • Dashboards and Reports • Customizing Views and Filters • Security Roles and Permissions
• Entities and Relationships • Data Management (Import/Export) • Workflows and Business Rules • Understanding Solutions and Solutions Management
• Overview of the Sales Module • Managing Leads and Opportunities • Sales Order Management • Forecasting and Analytics in Sales
• Overview of the Customer Service Module • Case Management and Queue Management • Service Level Agreements (SLAs) • Knowledge Base Management
• Overview of Field Service • Work Order Management • Resource Scheduling and Dispatching • Inventory Management
• Overview of Marketing Module • Customer Journeys and Campaign Management • Lead Scoring and Segmentation • Insights and Analytics in Marketing
• Overview of Finance and Operations • General Ledger and Financial Management • Supply Chain Management • Project Management and Accounting
• Overview of Power Apps • Types of Power Apps: Canvas, Model-driven, Portals • Power Apps Interface and Components • Building a Simple Power App
• Data Connections and Integrations • Customizing Dynamics 365 with Power Apps • Using Power Automate for Workflow Automation • Case Study: Building an Integrated Solution
• Common Data Service (Dataverse) • Power Apps Components and Reusable Components • Security and Governance in Power Apps • Best Practices for App Design and Development
• Overview of Reporting Tools in Dynamics 365 • Creating and Customizing Reports • Introduction to Power BI and Integration with Dynamics 365 • Data Visualization Techniques
• System Administration in Dynamics 365 • User Management and Security • Environment Management and Solution Deployment • Best Practices for Administration
• Case Studies of Dynamics 365 Implementations • Hands-on Projects with Dynamics 365 and Power Apps • Problem-Solving Workshops • Preparing for Certification Exams
• Recap of Key Concepts • Resources for Continued Learning • Overview of Certification Paths • Q&A Session